At Prusio, we want to ensure you have the right tools for the job. If you are not satisfied with your purchase, please review our guidelines below for returns and exchanges.
1.Return Eligibility & Timeframes
30-Day Window: Returns must be requested within 30 days of the original order date.
Return Authorization: All returns require an approved Return Merchandise Authorization (RMA) number. Items sent back without an RMA will not be accepted.
Shipping Deadline: Once authorized, the item must be shipped back within 14 days, or the return request will be closed.
2.Condition & Packaging Requirements
To qualify for a full refund, items must be in brand new, unused condition and include:
All original manuals, accessories, and documentation.
The original, undamaged manufacturer’s packaging.
Important: Do not use the manufacturer’s packaging as the shipping box. Please place the item inside a separate shipping carton.
3.Return Categories & Fees
Reason for Return
Shipping Cost
Policy Details
Defective/Damaged
Covered by Prusio
Must provide photos within 30 days of the original order date.
Wrong Item Sent
Covered by Prusio
We will provide a prepaid label for the exchange or refund.
Unwanted/Ordered Wrong
Customer Paid
Items must be unused. Original shipping costs are non-refundable.
Restocking Fees: No fees apply to new, unused items. However, if an item is returned used, missing packaging, or missing accessories, a restocking fee may apply, or the return may be denied.
Inaccurate Claims: If a prepaid label is provided for a "defective" claim that is found to be inaccurate upon inspection, the shipping cost will be deducted from your refund.
4.The Return Process
Request Authorization: Log into your account and submit a return request to receive your RMA.
Inspection: All returns are inspected upon arrival. This typically takes 3–4 business days.
Resolution: Once approved, we will issue a refund to your original payment method or ship your exchange.
5.Manufacturer Warranties
For products that develop defects after the 30-day Prusio return window, please refer to the manufacturer’s warranty included with your tool. We are happy to assist you with manufacturer contact information if needed.
